Dunning for Failed Cards
Track failed invoices, follow the retry cadence, and draft polite payment updates when cards need attention.
Failed invoices
Recovered this month
Churn risk amount
Recovery rate
Retry cadence
Day 1
Soft reminder
Email only
Day 3
Firm nudge
Retries the charge
Day 7
sms_and_email
Final attempt
Retries the charge
Ava Bennett
Growth · $249.00 · ava.bennett@northstarhvac.com
Failure
The card did not have enough available funds to complete the payment.
Days since failure
2
Next step
Day 3: Firm nudge
Jordan Lee
Starter · $179.50 · jordan.lee@brightsmiledental.com
Failure
The card has expired and needs to be updated before the charge can go through.
Days since failure
6
Next step
Day 7: Final attempt
Priya Shah
Scale · $420.00 · priya@redforkkitchen.com
Failure
The bank declined the transaction without providing a detailed reason.
Days since failure
11
Next step
No retries remaining
Monica Alvarez
Pro · $315.75 · monica@glowstudiospa.com
Failure
The security code did not match the cardholder records.
Days since failure
15
Next step
No retries remaining
Ethan Cole
Growth · $525.00 · ethan.cole@crestlawgroup.com
Failure
A temporary network issue interrupted the payment attempt.
Days since failure
1
Next step
Day 3: Firm nudge
Noah Carter
Starter · $199.99 · noah.carter@coolflowair.com
Failure
The card did not have enough available funds to complete the payment.
Days since failure
9
Next step
No retries remaining